Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Surfacly application (the “App”) and related services provided by Surfacly (“Surfacly”, “we”, “us”). By installing or using the App, you agree to these Terms. If you do not agree, do not install or use the App.

The service

Surfacly audits a Shopify store’s product catalogue for AI-assistant readiness, suggests and (with your approval) applies fixes, and reports how AI assistants such as ChatGPT, Copilot, Gemini, and Perplexity surface the store’s products, including attribution of orders to those channels.

Shopify platform

The App is installed through and operates on the Shopify platform. Your use of Shopify is governed by Shopify’s own terms and policies. Access requires an active Shopify store and the permissions (scopes) you grant during installation.

Accounts and eligibility

You must be authorised to act on behalf of the store on which you install the App, and you are responsible for the activity that occurs through your account. You agree to provide accurate information and to keep your credentials secure.

Subscriptions, billing, and refunds

Paid plans are billed through Shopify’s Billing API, and charges appear on your regular Shopify invoice. By selecting a paid plan you authorise the associated recurring or usage-based charges until you cancel. Cancellations and uninstalls stop future charges; except where required by law, fees already billed are non-refundable. We may change pricing on prospective notice.

Acceptable use

• Do not use the App unlawfully or to infringe the rights of others.
• Do not attempt to disrupt, reverse-engineer, or gain unauthorised access to the App or its infrastructure.
• Do not use the App to process data you are not authorised to process.

AI suggestions and results

The App’s audits, scores, and suggested content are automated recommendations to help improve how AI assistants understand your catalogue. You are responsible for reviewing and approving any change before it is applied to your store. Surfacly does not guarantee any particular ranking, visibility, traffic, or revenue outcome, as those depend on third-party AI systems outside our control.

Intellectual property

The App, including its software, design, and content, is owned by Surfacly and protected by applicable law. These Terms grant you a limited, non-exclusive, non-transferable right to use the App while your subscription is active. Your store data remains yours.

Privacy

Our handling of data is described in our Privacy Policy, which forms part of these Terms.

Disclaimers

The App is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the App will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by law, Surfacly will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the App is limited to the amount you paid for the App in the three months preceding the claim.

Termination

You may stop using the App at any time by uninstalling it. We may suspend or terminate access if you breach these Terms or to comply with legal or security requirements. On termination, the rights granted to you end and your data is handled as described in the Privacy Policy.

Changes

We may update the App or these Terms from time to time. Material changes to these Terms will be reflected by updating the “Last updated” date above and, where appropriate, by notice within the App. Continued use after changes take effect constitutes acceptance.

Governing law

These Terms are governed by the laws of Bangladesh, without regard to its conflict-of-law rules, unless a mandatory law of your place of residence requires otherwise.

Contact

Questions about these Terms? Email us at support@surfacly.top.